PRIVACY POLICY

BIOSMART MILK SOLUTIONS is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and communications.

1. Information We Collect

We may collect and process the following categories of personal data:

  • Contact information (e.g. name, email, phone number)

  • Company name, job title, business information

  • Communication preferences

  • Technical data (e.g. IP address, browser type, device type)

  • Any information you provide through forms, email, or surveys

2. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your inquiries and provide customer support

  • To manage our business relationship

  • To send you updates, offers, or newsletters (only with your consent)

  • To process product or service orders

  • To improve our website and services

  • To comply with legal obligations

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Your consent (e.g., for newsletters)

  • Our contractual obligations (e.g., fulfilling an order)

  • Our legitimate interests (e.g., business development, analytics)

  • Compliance with legal obligations

4. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected or as required by applicable laws and regulations.

5. Sharing Your Data

We do not sell, rent, or trade your personal information.

We may share your data with:

  • Authorized employees and contractors

  • Trusted third-party service providers (e.g. hosting, email platforms)

  • Public authorities if legally required

All third-party processors are GDPR-compliant and act under our instructions.

6. Your Rights

As a data subject under the GDPR, you have the following rights:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw your consent at any time

  • Lodge a complaint with your local data protection authority

To exercise your rights, contact us at:
đŸ“© info@biosmartms.com
📞 +30 231 231 6374

7. Data Security

We take all reasonable steps to protect your personal data through administrative, technical, and physical safeguards. Access is limited to authorized personnel only.

8. Cookies & Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to enhance your experience. You can manage cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. Any updates will be posted on this page with a revised “Last updated” date.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

BIOSMART MILK SOLUTIONS
📍 Sarantaporou 17, 54640 Thessaloniki, Greece

đŸ“© info@biosmartms.com
📞 +30 231 231 6374